Refund Policy for RedHunt Labs Attack Surface Management Platform:
Refund Eligibility:
a. Refunds are available within 30 days from the date of purchase.
b. To be eligible for a refund, you must provide a valid reason for the request, such as technical issues or dissatisfaction with the platform’s functionality.
c. Refund requests made after the 30-day period will not be entertained.
d. Refunds will not be granted if the platform has been misused or if the refund request is deemed to be fraudulent.
Refund Process:
a. To initiate a refund, please contact our customer support team via email or the support ticket system.
b. Provide your purchase details, including the order number and the email used for the purchase.
c. Clearly state the reason for your refund request, providing any necessary supporting documentation or evidence.
d. Our customer support team will review your request and respond within a reasonable timeframe.
Approved Refunds:
a. If your refund request is approved, the refund amount will be processed using the original payment method.
b. Please note that it may take a few business days for the refund to be reflected in your account, depending on your payment provider’s processing time.
Denied Refunds:
a. Refund requests may be denied if they do not meet the eligibility criteria mentioned above.
b. If your refund request is denied, our customer support team will provide a detailed explanation of the reasons for denial.
Subscription Cancellations:
a. If you have an active subscription with RedHunt Labs, cancelling your subscription will not automatically qualify for a refund.
b. Refunds for subscription cancellations will be considered on a case-by-case basis, depending on the circumstances and the remaining duration of the subscription.
Modification or Termination of Refund Policy:
a. RedHunt Labs reserves the right to modify or terminate the refund policy at any time, without prior notice.
b. Any changes to the refund policy will be effective immediately upon posting the revised policy on our website.